Resolved | Track Every Call & Text to Completion

The Problem

Open Loops Kill Customer Relationships

You know the feeling. A customer calls, leaves a message, sends a text—and somewhere in the chaos, it gets missed. The follow-up never happens. The customer churns.

Missed Callbacks

"I'll call them back later" turns into never. No system. No reminder. No accountability.

Buried Texts

Customer texts get lost in the thread. Did someone respond? Was the issue resolved? Nobody knows.

Voicemail Graveyard

Voicemails pile up. Some get listened to. Fewer get returned. The rest? Forgotten.

Finger Pointing

"I thought you handled it." "That wasn't my call." No ownership. No record. No resolution.

62%

of customers stop doing business after poor service follow-up

24hr

maximum response time customers expect—most want same-day

5x

more expensive to acquire new customers than retain existing ones

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open issues is the goal—every interaction resolved, every day

The Solution

The Resolution Tracker: Your Team's Accountability Engine

Every call, text, and voicemail appears in one dashboard. Every item stays visible until someone marks it Resolved. No excuses. No mysteries. No dropped balls.

Every Interaction Logged

Calls, texts, voicemails—everything appears automatically. Nothing requires manual entry.

Ownership Assigned

Team members claim items or managers assign them. Clear accountability for every issue.

Action & Notes

Call back, text, or handle the issue. Add notes documenting what was done.

Mark Resolved

One click. Item moves to Resolved. Timestamp, owner, and notes all recorded permanently.

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Zero Unresolved at End of Day

The metric that matters most

Your dashboard shows unresolved vs. resolved in real-time. Watch the unresolved count drop throughout the day. The goal? Hit zero before you leave.

Today's Calls

47

Resolved

46

Still Unresolved

1

Avg Resolution

2.3 hrs

Complete Platform

Everything You Need to Close the Loop

Resolved isn't just tracking—it's a complete business phone system with resolution built into every feature.

Resolution Dashboard

See every open item at a glance. Filter by type, age, owner, or status. Drill into any interaction for full history and context.

Smart Call Routing

Multi-ring to your team simultaneously or in sequence. The first available person answers—and owns the resolution.

Two-Way Business SMS

Text from your business number. Full conversation history. Every text tracked until the thread is marked resolved.

AI Voicemail Summaries

Get instant text summaries of every voicemail. Know who called, what they need, and priority level—without listening.

Ownership & Assignment

Assign items to specific team members. See who owns what. Escalate items that have been open too long.

Complete Audit Trail

Every action timestamped. Every resolution documented. Full history for compliance, disputes, or quality review.

After-Hours Call Flows

Calls ring and route differently based on the time of day. Build call-flow workflows that escalate true emergencies to the right person—while routine calls wait for business hours.

Outbound Calling

Return calls to customers from your corporate phone number. Just like inbound calls, every conversation is recorded, transcribed, and summarized by AI. (Additional $0.10 per minute.)

Robo-Call Muting & Filtering

Automatically detect, mute, and filter out spam and robocalls. Your team only sees real customers—not the daily flood of junk.

Optional Spanish Support

Let callers choose Spanish or English right at the start of the call. Serve a broader customer base with a professional, bilingual experience.

Reminder Notifications

Automatic SMS nudges remind staff about unread text messages and unheard voicemails—so nothing sits unresolved and forgotten. Accountability, on autopilot.

Email Digest

Start each day with a graphical email summary of current calls and recent history. See volume, resolution rates, and trends at a glance—right in your inbox.

Customer Engagement

Turn Every Interaction Into a Relationship

Resolved goes beyond tracking. Reach customers proactively, send the information they need, and follow up automatically—so every call, text, and voicemail becomes an opportunity.

Turn Missed Calls Into Customers

Send the right info automatically, collect what you need, and follow up—without lifting a finger. Every tool below works on its own or together as one automated engagement loop.

SMS Templates

Send polished, reusable messages in one tap—with secure links to your forms and resource pages built right in.

Customer Resources

Share branded, mobile-friendly pages for pricing, services, and FAQs instead of typing it all out by text.

Contact Forms

Collect applications, service requests, and even signatures—completed right on the customer's phone.

Auto SMS Reply

Missed a call or text? An instant, opt-in-compliant reply goes out with helpful info and a way to take action.

Engagement Funnel

See what happens after you hit send: messages sent, links opened, and forms submitted—so you can optimize for results.

Unified Contacts

Every caller becomes a contact record—send forms, resources, and follow-ups from one place, anytime.

In Practice

A Day with Resolved

See how Resolved transforms your team's workflow from reactive chaos to proactive completion.

8:00 AM — Morning Check

You open Resolved. Dashboard shows 3 items from overnight: 2 voicemails and 1 text. All marked "Unresolved."

Action: You assign the voicemails to Sarah and take the text yourself. Everyone knows their morning priorities.

10:30 AM — Incoming Call

Client calls with a billing question. Mike answers. The call automatically appears in the tracker as "Unresolved."

Action: Mike resolves the issue on the call, adds a note ("Adjusted invoice, client satisfied"), and marks it Resolved. Total time: 4 minutes.

2:15 PM — Text Thread

A customer texts asking about appointment availability. The text appears in the tracker.

Action: Sarah responds, books the appointment, confirms via text. Thread marked Resolved with full conversation saved.

5:00 PM — End of Day

You check the dashboard before leaving. 23 total items today. 23 resolved. Zero open.

Result: Every customer handled. Every interaction documented. You go home knowing nothing was missed.

Team Oversight

See Everything. Trust But Verify.

Managers get complete visibility into team performance. Not micromanaging—just ensuring customers get the service they deserve.

Resolution Leaderboard

See who's crushing it and who might need support. Recognize top performers.

Unresolved Alerts

Unresolved items longer than your threshold receive manager notification. Be aware of issues before customers complain.

Call Recordings & Transcripts

Review any interaction. AI transcription makes calls searchable by keyword.

Daily/Weekly Reports

Automated summaries delivered to your inbox. Track trends over time.

Today's Top Resolver

Sarah C. • 14 resolved

93% resolution rate

Who It's For

Built for High-Stakes Service Businesses

When dropping the ball means losing clients, damaging reputation, or facing liability—Resolved ensures it doesn't happen.

Law Firms

Never miss a client call. Document every interaction for your records.

Medical Practices

Patient follow-ups tracked and verified. Complete communication audit trail.

Property Management

Maintenance requests tracked from call to completion. Tenant issues resolved.

Home Services

Every service inquiry becomes a booked job. No lead left behind.

Financial Services

Client communications documented for compliance. Full audit capability.

IT & MSPs

Support tickets tracked from first call to resolution. SLA compliance built-in.

Professional Services

Consulting, accounting, agencies—client responsiveness is your reputation.

Multi-Location Businesses

See resolution metrics across all locations from one dashboard.

Simple Pricing

One Lost Customer Costs More Than a Year of Resolved

No PBX hardware. No per-seat licenses. No IT department. Just accountability that pays for itself in retained customers.

Unlimited Users

Add your whole team—no per-seat fees

Keep Your Number

Port your existing business number

No Contracts

Month-to-month. Cancel anytime.

Works Everywhere

Mobile app, desktop, tablet—your choice

The Math is Simple

Average customer lifetime value: $2,500+

Customers lost to poor follow-up: ???

Cost to acquire replacement: 5-7x retention cost

Retaining just one customer who would have churned due to poor service = Resolved paid for many times over.

"Before Resolved, we had no idea how many calls were actually getting handled. Now we end every day at zero open. Our client satisfaction scores went up 40% in three months. It's not magic—it's just accountability."

— Operations Manager

Regional Law Firm, 12 attorneys

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Start Hitting Zero Unresolved Every Day.

Set up in minutes. See every interaction. Ensure every customer is handled. Never wonder "did we call them back?" again.

Sign Up Now Schedule a Demo

Free onboarding Keep your existing number Cancel anytime